Thread: Google blocking emails
02-05-2018, 10:43 AM #1
Google blocking emails
Hey - First post here...
I have a VPS and I host client websites on it. In the past few weeks I have had three clients tell me that emails they are sending to Gmail accounts are not being delivered. They are not getting any bounce emails telling them the reason.
The various domains in question, and my server IP address, are not blacklisted on any of the main systems as I have run them through various checks successfully (Succurri, Mxtoolbox etc...) and the sites are not hacked (They are mostly Wordpress sites).
Is there a way of checking a website/mail status specifically with Google in relation to these emails not getting through?
Thanks for any advice.
02-05-2018, 02:56 PM #2
If your e-mail is received by other than Google than the issue is Google itself.
If they don't even arrive at Spam you will most likely have to start using an SMTP service like SMTP2GO or others.
Another solution is to route your e-mail through another small VPS with Clean IP.
I often suffer from this issue as well, but my e-mails at least arrive in the spam folder.
When you buy a VPS you really have to make sure your provider guarantees that the IP is not blacklisted or blocked anywhere. Very few providers actually guarantee this but there are a few.
I hope this helps.
02-05-2018, 03:01 PM #3
You can fix this problem by telling them using domain like [email protected] and recheck SPF & DKIM for their email accounts.
02-05-2018, 03:32 PM #4
02-05-2018, 08:56 PM #5
This could have nothing to do with your IP addresses. Check with your hosting company to see if emails are ACTUALLY being sent out directly from your VPS or if they are being sent from a different server the hosting company uses to send emails.
If they are using a central email server, it could be a spammer on another VPS at the hosting company that is causing the problem.
02-06-2018, 09:14 AM #6
02-06-2018, 09:30 AM #7
02-06-2018, 09:38 AM #8
02-08-2018, 08:44 AM #9
The Following User Says Thank You to Hostens For This Useful Post:
02-28-2018, 11:59 PM #10
Google does not use third party block lists in determining spam email. They use their own in-house system. I would recommend the following steps towards resolution:
1. Make sure you've got all your email settings correct on your server. Something like a bad MX record is a ticket to the spam folder.
2. Make sure you're following best practice (like number of emails per hour) and legal limitations. All the advice in the world won't help you if you're spamming.
3. Check for bounces. A 550 error would be a good sign your IP or domain have been blacklisted.
4. None of that working? Give them a shout. I don't have enough posts to provide the link, but if you google ""Report a delivery problem between your domain and Gmail" msgdelivery" it seems to be the first result for me.
03-01-2018, 09:25 AM #11
Hey, thanks for the reply.
It looks like the problem was a missing SPF record as once I corrected this and informed the client I have heard nothing from him, which is always a good sign!
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