05-13-2018, 04:56 PM #51
The best way to ensure that you retain your clients is by offering an excellent product/service in the first. Then, you should invest your time and resources in bringing an excellent customer support, because people hate it when businesses don't listen to them and don't assist them fast. This will allow you to build strong bonds, that in return, will make them loyal clients.
I'm editing my answer because I found something valuable that you might like. As I said on 13/05, you must invest in customer support, because if you make people feel you care about them and you bring them answers and solutions very fast, then you will make them loyal to your brand.
I've been testing this software by Kayako and so far now it has been a nice experience. I'm currently on demo, so let's see where it goes. I'm also considering giving a try to Zendesk,
Last edited by archetypechasingXX; 05-19-2018 at 11:52 PM.
05-15-2018, 01:08 PM #52
It's never easy to satisfy even most of the customers. Your website should be easy to navigate, relatively simple so it would be easy for people to quickly find what they're looking for. It should be mobile-friendly as well. It would be good if you provide them with a great customer and technical service (of course, depending on what your website is about). You may also provide them with special offers frequently. You need to be polite, punctual and keep the deadlines. I mean, if you sell products on your site, you should try to deliver them on time or if you happen to miss the deadline, provide people with a personal discount or offer as an apology.
05-17-2018, 01:33 PM #53
If you want to engage more customers, you need to make your store a really cool place to make people revisit it. There are various things you can do to convert more customers.
Of course, apart from having the necessary tools, you also need to dedicate your time and effort to answering to your customers’ inquiries and be a patient listener.
Some businesses concentrate on having more customers but they forget about the importance of the delight stage which might provide really good referrals. People tend to trust others good feedback rather than ads on which lots of eCommerce store owners are concentrated now.
06-03-2018, 09:22 AM #54
You need to follow up them, it means frequently send email or sms to update their about your product, or promotion or just say hi!
So they don't forget you and don't forget to use your product.
06-22-2018, 07:46 AM #55
In this competitive world to make a customer and keep them for a long period or lifetime is not an easy task. There are several ways to do that and we all are doing also like giving offers, something extra, discounts and so on. But all are following the same process even i also. But does that enough?
According to me from above all the points the most important thing is to follow the customer's mindset.
If someone has any other innovative idea then please share.
07-29-2018, 11:56 AM #56
The most difficult is at start, but if you have quality product after you find customers they will bring the new ones.
08-25-2018, 03:40 PM #57
How to attract new customers? Blog around there problems and for this you need to identify your target persona. By doing this you can talk about their problems and issues they are facing.
Retaining customers is far more difficult then acquiring new customer but cheaper then attracting new ones. Few quick ways to retain customers are:
1) Give great service
2) Be quick to resolve issues.
3) Keep in touch
4) Reward loyalty
5) Lastly, Thank your customers
09-06-2018, 08:46 AM #58
UI-User Interaction is most crucial for the user, the First impression it's the last impression so build an attractive website as per the point of view. Then sure you will get user traffic on your website
11-15-2018, 05:18 AM #59
11-22-2018, 02:12 PM #60
01-11-2019, 07:57 AM #61
From my experience, to keep the current customer, you can offer a variety of discounts, bonuses, gifts. It's like one of the options.
06-11-2019, 10:22 AM #62
A great way to attract new customers is by offering them some free value, for example an ebook or pdf, and getting there email address via an opt in. Then you can introduce your store and send them offers to their mail.
A way to keep customers and get them to buy more is a email newsletter, also offering regular free valuable information and offering them something in between.
If you have an email list or want to build one and don`t know how to proceed, get in touch with me and I can help you out (for free )
10-25-2019, 08:33 AM #63
Make them happy with your business services, as once you able to win the trust of your customer, he/she/them will surely recommended your business/services with others. In simple terms it,s mouth to mouth advertising for your business.
11-06-2019, 11:24 AM #64
Customers are the backbone of a successful business, if you need to grow your business continually then you must take care of customer engagement. To attract and keep your customers with you, to improve customer retention there are some customer engagement practices that can be used for your business. When your customers are engaged with the brand, share the problems and you provide the solutions then it becomes easier to retain them.
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