How to deal with rude customers?

[Nemanja]

This is a big question. Have you ever dealed with rude customers both online or offline the internet? and How did you deal with them?
Thoughts ?

 

[aixporter]

Patience is #1. next, make sure you apologize and offer an alternative solution to the customer's problem. Lastly, if you are offer a service, simply extend their account free of charge to make sure they are a happy customer. Never resort to refunds as that will simply lose you money and customer.