Inbox by Gmail was an email service developed by Google. Announced in limited invitation-only basis on October 22, 2014, it was officially released to the public on May 28, 2015. Inbox was shut down by Google on April 2, 2019.
Available on the web, and through mobile apps for Android and iOS, Inbox by Gmail aimed to improve email productivity and organization through several key features. Bundles gathered emails of the same topic together, highlights surface key details from messages, and reminders, assists, and snooze functionality enabled users to control when specific information appears. Updates to the service enabled an undo send feature, a "Smart Reply" feature that automatically generates short reply examples for certain emails, integration with Google Calendar for event organization, previews of newsletters, and a "Save to Inbox" feature that lets users save links for later use.
Inbox by Gmail received generally positive reviews. At its launch, it was called "minimalist and lovely, full of layers and easy to navigate". Its features were deemed helpful in finding the right messages, and one reviewer noted that the service "feels a lot like the future of email". However, it also received criticism, particularly for a low density of information, algorithms that needed tweaking, and that the service required users to "give up the control" on organizing their own email, meaning that "Anyone who already has a system for organizing their emails will likely find themselves fighting Google's system". Google noted in March 2016 that 10% of all replies on mobile originated from Inbox's Smart Reply feature.
Google discontinued the service in March 2019.
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