How to deal with rude customers?

Nemanja

Premium Member
Joined
Nov 23, 2012
Messages
215
Points
18
This is a big question. Have you ever dealed with rude customers both online or offline the internet? and How did you deal with them?
Thoughts ?
 

aixporter

New member
Joined
Dec 12, 2012
Messages
115
Points
0
Patience is #1. next, make sure you apologize and offer an alternative solution to the customer's problem. Lastly, if you are offer a service, simply extend their account free of charge to make sure they are a happy customer. Never resort to refunds as that will simply lose you money and customer.
 
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