Why we need to consider our costumer's feedback?

[shanejhane]

I received some feedback about products that I'm selling online, some of them are negative and positive. I want to know how do online sellers react on this and we should need to consider it?

 

[Nancy G]

Customer feedback provides you an insight on the consumer's actual experience with your products or services. You use this valuable information to measure the satisfaction rate in order to make good business decisions in terms of improving your products and services to meet acceptable levels of satisfaction. Sometimes you may discover that your products are good but just require increased awareness, change in pricing, or improvement in other areas of operations like customer service, shipping, promotion, etc. You have to take into consideration these essential inputs to find the right combination to best promote your products/services, maximize trial usage and customer retention and most imprtantly, build your good reputation in your line of business. Show your clients you value their opinions by appreciating their time in providing you feedback, good or bad. Make a follow-up contact, if necessary, especially for negative feedback for validation or resolution purposes. It takes effort to attract customers to your product but once you lose them, you double your efforts to win them back. Your customers serve as effective ambassadors as they can promote thru word-of-mouth or spread thru social media their happy or bad experience with people they deal with everyday.

 

[Athena251]

I think we need to consider consumer's feedback because first of all without the customers, our businesses are nothing. They are the ones who keeps our business running and growing. It is very important to hear their opinions and sentiments so that we can improve our services more. Feedbacks can be positive and can also be negative. Positive feedbacks serves as inspiration for us to continue the business and uplifts us even we are tired from running our businesses. Negative feedbacks, on the other hand, can make us realize what aspect of our businesses we should focus on. For our customers to become loyal us, we have to value what they say and we have to show them that we are really trying our best to handle each of their sentiments. Feedbacks are most important to the online sellers because they can't see the customer who are buying their products personally. It is thru their messages that online seller become connected to the buyers.

 

[Diana Bitter]

Customers opinions are the most important 'cause at the end of the day you are selling for THEM. Try to take all the feedback positively meaning that you should improve what they don't like. Of course, you cannot please everybody but you must please your customers. They are the kings :-D.

 

[Pbiscocho]

We need to know what are the customer's feedback, because this will help us a lot for improvement and we may be able to know things or its like a survey, we should know the quality thru our customers. We may be able to meet different types of individual with different opinions that sometimes makes us so disgusting and irritable about the customer's remark regarding the product. Through negative and positive comments and suggestion may help the owner and its employees by means of brainstorming to come up in a solution for customer's satisfaction. The owner of the company must not take for granted on what the customer has to say about the product which the owner is selling. There should be care for each customer.

 

[CookieRunner]

In Business, customer's feedback are the most important thing to consider. I know that the "Customer is always right" motto is overrated but I think that saying, plays an important role with any type of Business. They maybe wrong at times but we need to consider what they have to say about our Business. Let them express how they feel, hear them, be patient and let's just learn from what they have to say and improve on our services. It would be beneficial for the both of them may it be the Business and the Customers. In this way, we can improve on our services and keep up with the good things that they have to say. A Review or a feedback from them is totally essential and would help our Business grow as we learn from them.

 

[hiy]

I am still students I'm still studying business administration and I learned something, if your costumers have negative feedbacks you should be thankful take it as a good feedback or good comments, because it is shown that your product or your business needs some improvements.

All you need is courage take some risk
Remember take it as a Good feedbacks be thankful that you receive some feedbacks to your costumers weather it is good or bad.

Cheer up

 

[Nejii]

You can always learn from the customers' feedback, good or bad, you have to do something to make your business or your product better. Though, it might be difficult to please all customers but their word of mouth will be really beneficial to your business. For instance, if the feedback is good, they will surely recommend the products to their family members and friends, thus you get more customers, on the other hand, if the feedback is bad, then you'll get nothing, as well.

 

[fern2x2001]

If you want to keep customers coming back for you and your goods and services, you need to consider their feedback. You are selling services and goods and yourself to your customers. By considering their feedback, you'll know what they want and what they need and knowing those things would also be to your advantage because you can now create something that your customers are looking for. Always remember the saying that, "value your customers and your customers will value you and your business.

 

[jhuzenA]

Yes we really need customer feed backs. You can learn from it. Be thankful that they gave feed backs. From there you can improve your business. Those are actual experience of clients that you need to know. Maybe there are others that also experience the same thing. It's better to give thanks to them. Consider those feed backs as constructive criticisms that helps you innovate or improve you current system. It's part of the improving process. Example, you client tells you that your customer service sucks or you have delayed products delivery, accept and learn from it. Next time that you communicate with customer will change. Your product delivery will also become better. With those, old and new clients will be happy to do more transactions with you. They might even spread the word about how good your products and services are.
What will you do to those who give negative feedback? Give them appreciation. For example, " Thank you for your feedback. Because of that, we can improve our services to serve you better " or something like " Thank you for feedback last time. We really appreciate it. Because of that we had improved our services and a lot of customers become satisfied. We wish to hear from you again. Thank You." When you do this, you will not just improve you services, you can also bring them back as loyal customers because they feel appreciated.

 

[michelle camo]

Customer's feedback is so important because the customer's are the reason why a certain business is gaining money without the customer's you might end up closing your business. We really need to listen to our customer's feedback so would know what are the things that we need to improve with our products and with the service. As what they say customer's satisfaction is the key to one's business success.

 

[Ayie]

I received some feedback about products that I'm selling online, some of them are negative and positive. I want to know how do online sellers react on this and we should need to consider it?

You should take all your customers feedback positively. You will learn a lot from this to improve more your business. Try to message them in private or reply to their comments that you are considering their opinions and you are very much willing to heard more their suggestions. In that way you will address your customers in proper way.

 

[hakireview]

Customer fееԁbасk shouldnt bе an ехеrсіѕе that уоu put аt the bоttоm of thе pile, оutѕоurсе to аnоthеr firm оr pawn оff to аn intern. Іt’ѕ one оf the mоѕt important соmроnеntѕ of аnу successful buѕіnеѕѕ.

Сuѕtоmеr feedback рrоvіԁеѕ you wіth valuable іnѕіght into whаt your сuѕtоmеrѕ think аbоut your рrоԁuсt or ѕеrvісе. This іnѕіght can hеlр you сrеаtе a рrоԁuсt that сuѕtоmеrѕ want tо buy аnԁ create аn experience thаt exceeds ехресtаtіоnѕ and kеерѕ customers соmіng back fоr more.

 

[Lyrrac]

Basically, a business know what areas you are doing well in and what areas you need to improve on, customers will highlight your weak points, and you need to find ways to improve these, if you don't, you will lose customers, therefore you will see a loss in profits.

 

[anaaibachan]

Yes, you need to consider customer feedback whenever you're selling online merchandise. The customer gives you information on the quality of the product received. It's a risk for customers to buy anything being sold online. Why? There is an increased chance that some merchandise sold are counterfeit. Likewise, the online sellers themselves need to ensure that the products they are selling are legit. They have to put in the description box of their page that products sold are genuine.

I am currently following this beauty blogger who was critiqued for promoting a fake Anastasia Beverly Hills paddle brush. I felt sad for her when she was bashed because of it. However, we need to be responsible for whatever information we share online. We don't want to be referred to as " Masters of bootlegged merchandise."

 

[anette08]

If you are a Business owner or a part of Business and you want to be successful,you need to consider the Customer’s feedback sincerely,Because it is part of the process of getting a customer’s opinion about a business, product or service you offer.It helps to improve your business, products and/or overall customer experience.

In today’s competitive business world,Customer Satisfaction and fulfillment are Important things to consider so Customer’s opinion or feedback must be heard,if you learn from their feedbacks there is a high chance to get a loyal customers because you can give their needs and expectations. They would be happy and they keep coming back and referring their friends to you.

 

[szerjhex18]

Yes customer feedback is important. By this you will know that what you need to know how to improve more your product vulnerability. You must learn how to receive bad comments or feedback form your customers because it can be gives you also some good idea for your product. Satisfaction is important because when the customers is satisfied about your service or product. They will return to you over and over again to buy your product.

 

[HazelDJ]

I received some feedback about products that I'm selling online, some of them are negative and positive. I want to know how do online sellers react on this and we should need to consider it?

We need to consider the feedback of the customers for the products sold on line because it is our way to know if the products we are selling have a problem or not. It is also an avenue to find on how we improve and meet the demands of the customers. Through this, we will also be able to know if clients are satisfied. In effect, we can gauge the flow of our business.

 

[sweetpot81]

Considering customers feedback will give us insights on what area we need to improve more and to know what they like most about the product itself. Having their feedback is letting you grow and your business just learn how to take those negative comments turn into constructive criticism. Always remember that their feedbacks about their satisfaction and contentment of the product will be your way to be known by others through word by word. It's awesome how customer express their satisfaction and it's challenging to know lacking of product. It's never easy but this is the best way to learn, through own experience.

 

[MissGlenSaturday]

Costumers' feedback is very important in a business whether online or not. We are promoting our business and we need costumers to promote our business too by means of their feedback. Without their feedback others won't have basis if the business is legit or not. If we are trusted thus business would be successful.