Do you think LiveChat is a must have for web hosting services?

DotNetNerd

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My host has live chat and I love it. A lot of times you still have to submit a ticket, but it is nice to be able to ask quick questions, check the status of a ticket, etc
 

Dopani

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Dopani
YOu are right, I always choose web hosting that having live chat as a part of the support. It is fast and easy to get support from our hosting providers.
 

Redswitches

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Hello There,

Of course live chat plays a vital role for your webhosting business due to following reason:

a) Customer out of country can chat with you instead of Call
b) Customer those who hesitate to have call can chat you
c) Requirements and imp links can be shared easily via live chat
d) Even hosting company can guide the client very well on live chat by providing him with signup links , offer details, specifications and other T&C links
 

hmb-robert

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Live chat is must for instant support for all types of urgent queries of client.
 

chrisparker

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Live chat is necessary as every one can not open tickets for simple issues or queries.
 

bacloud

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For sales department? Yes, it is ok. For technical team - no, it is not possible to work in high quality and answer to chat's.
 

wmguides

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There are two types of services that hosts provide on live chat, some provides live chat only for sales questions and some provide technical support on live chat. If a host is providing technical support on live chat then it is good.

Some hosts not provide live chat support it doesn't mean they are bad. The main thing is what time they take to reply to your ticket. If they replay in 30 to 60 minutes then live chat support is not a must thing.
 

little

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Not a must, but definitely good to have.
I used to be a Godaddy customer but they no longer offer email support.
The live chat works only for US customers and I reside overseas.
So that's a minus for me.
I don't like calling as they put me on hold. The call pin doesn't even work.
Still prefer email support as I don't like waiting for live chat.
 

samimnoorzaitgc

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There are people having many questions on their minds about hosting. However it isn't a must (to have a livechat system), but it'll greatly help you to reach & catch your customers, even visitors!
 

bacloud

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Today's situation: The VPS client writes to online chat, that he can't login to his server. And he is writting to chat every 30 seconds. How it is possible to check his server, if he wants to talk with us? If no reply, sending messages "Are you still there", "Hello", "Any updates"? How it is possible to work with such clients?
 
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