How eCommerce Services important?

yfsindia

New member
Joined
Jun 19, 2013
Messages
42
Points
0
Now a days eCommerce is booming in many factors but how eCommerce services are important? And how to get more eCommerce shipping business orders?
 

Hosting

New member
Joined
Jan 21, 2013
Messages
58
Points
0
If you want to grow your online revenues in 2013 by 30 percent, how will you do that? Ask the same types of questions, such as the following.

More revenue from existing customers?
Increase average order value?
Sell through new channels?
Acquire more new customers through outbound marketing campaigns?
Lower your prices to steal business from competitors?
All of the above?
 

BarryV

New member
Joined
Oct 10, 2012
Messages
9
Points
0
Running a business solely online requires a different type of mindset than the one needed to manage a brick-and-mortar store. There’s no memorable face or friendly handshake when you do business online. This makes customer service even more important for e-commerce retailers - each interaction with a customer could be your last, especially if the service is lacking and there are competitors in your market.
 

misslaila45

New member
Joined
Apr 1, 2014
Messages
4
Points
0
Most people think of shopping online as a way to cut costs. E-commerce stores relieve customers of travel time, and retailers of storefront expenses.
 

WHUK

New member
Joined
Oct 11, 2012
Messages
38
Points
0
That's an important point stated by Barry. Since you do not have a face-to-face interaction with customers, you definitely need to have a different mindset when dealing with customers online. Having a sole business online has it's own pros and cons. But if you are able to design a strategy around customer service, there's nothing much to worry about.

Since you or your customer doesn't see each other, building trust in the fist place can be a little tough. Therefore it's important to have every possible pointer at your business website which can help your prospect(s) build a certain level of confidence in you. Having a distinct contact no., address, email id. etc. can be useful. Having customer testimonials from your existing customers can further increase your chances of adding upto a customers confidence in you.

If you are a business that asks for customers personal data, it's vital to have those pages brought under SSL. An SSL plays a important role in the eyes of a customer by ensuring them that their data is being shared through an encrypted channel.

Actually, earning the trust of an online visitor needs a lot of dedication and research. Brainstorming can prove helpful attimes to understand the interest of your customer.
 
Older threads
Newer threads
Replies
8
Views
4,454
Replies
3
Views
2,409
Replies
8
Views
5,940
Replies
22
Views
15,137
Replies
13
Views
26,723
Recommended threads
Replies
6
Views
2,975
Replies
6
Views
3,297
Replies
0
Views
1,470
Replies
14
Views
13,762
Replies
8
Views
4,423

Referral contests

Referral link for :

Sponsors

Popular tags

You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.

Top